SetPoint Consultants is an international, full-service, professional recruiting firm. We provide contract and direct-hire employment solutions.

Real Estate IT Help Desk Associate- Orlando

28 Oct 2019

Real Estate IT Help Desk Associate- Orlando

Posted by with - in
Setpoint Consultants
Published
October 28, 2019
Location
Orlando, Florida
Job Type
Pay Rate
$17.00-$18.00/hr

Description

SetPoint Consultants is a national staffing firm specializing in the Real Estate, Finance, Banking and Customer Service industry. We have a growing client in Orlando that is looking for a Member Services Rep (Help Desk) with some Real Estate Transaction Experience.

Pay for the position is $17-18/hr

Candidate will provide business and IT support to end-users for software by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation,resolution and follow-up steps. Interaction with higher level support to identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.

You will be providing timely support for applications on PC by responding to and diagnosing problems via phone and IM and remote desktop connection while ensuring an excellent customer service experience supports your success. Joining this dynamic, fast paced work environment is an excellent career step for you.

This is a full time, on-site, Monday thru Friday opportunity and the hours are 8:30-5:00 pm.

Please submit your resume for review. All qualified candidates will be contacted.

We look forward to hearing from you.

Job Requirements

  • 2-4 years previous experience working an IT help desk or IT support
  • Knowledge in the Real Estate Transaction industry is a must.
  • Excellent customer service and phone skills
  • Minimum 40wpm typing required.
  • Good communication, problem solving skills and telephone etiquette.  Ability to escalate situations.
  • Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy.
  • Ability to multi-task (i.e. take calls and create tickets at the same time)
  • Independent - Ability to self-manage workload under minimal supervision
  • Minimum HS Diploma required

Job Requirements

  • 2-4 years previous experience working an IT help desk or IT support
  • Knowledge in the Real Estate Transaction industry is a must.
  • Excellent customer service and phone skills
  • Minimum 40 wpm typing required.
  • Good communication, problem solving skills and telephone etiquette.  Ability to escalate situations.
  • Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy.
  • Ability to multi-task (i.e. take calls and create tickets at the same time)
  • Independent - Ability to self-manage workload under minimal supervision
  • Minimum HS Diploma required

Related Jobs

Comments are closed.